GENERAL BOOKING INFORMATION:
You are travelling to Latin America, which is, for the most part, an underdeveloped continent, both as far as basic infrastructure is concerned, and in level of tourist amenities. The high altitude of the Andes can cause physical discomfort as does the tropical climates in the Amazon rainforest. It is important to understand that even the most meticulously planned arrangements can, and do, go wrong. Conditions beyond our control are such that moments of discomfort and delays (the Manama Senor Syndrome) are a way of life.
Clients booking our itineraries implicitly accept the above. We accept no liability for the results of delays, or any loss, consequential loss or contingent liability arising there from. Clients, their baggage and property travel entirely at their own risk, acknowledging that by participating in the itinerary, certain risks may occur, including, but not limited to, the hazards of traveling in mountainous terrain, the forces of nature and the limited medical facilities of some regions. Passenger seatbelt regulations are not widely enforced. Hard hats are not normally provided for horse riding or mountain biking so we recommend you bring your own.
When you book online you are telling us to request confirmation for your selected itinerary. Our system reserves your flight seats but we must confirm hotel rooms and transportation and activities.
Our reservations system is designed for customization and flexibility. Most of the ‘packages’ we display are suggested itineraries that recommend a sequence and a minimum number of nights in each place. We present you usually with the cheapest air, hotel and inter-city transportation options. You then can select the best flight/hotel/transportation options based on interest and budget. You can also change the number of nights in each destination, add local transfers and sightseeing tours as required. Therefore if our fulfillment crew sees that you are lacking a key component to actually complete your intended itinerary you will be contacted to advise you of the recommended additional services.
GENERAL PACKAGE RULES & REGULATIONS
- Prices for vacation packages are subject to change without notice, and reservations are based on availability. LatinDestinations reserves the right to correct an error in any price prior to your departure. The vacation package price you see during the booking process is for the travel components you select. If you do not select a local transfer then it is not included
- Your credit card will be charged for the indicated amount only when all air, hotel and services are confirmed.
- Your credit card statement may reflect more than one transaction. One or more from the airline (s) and another one from us but always for the same total package price you agreed to.
- If a debit/ check card is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank.
- No prices, flights, hotel availability, rental car availability, attraction and service availability, or dates of travel can be confirmed until a required payment is received.
- All travelers must travel on the same itinerary.
- Delivery addresses must be street addresses. No P.O. boxes will be accepted. This does not apply to e-tickets (ticket-less travel).
- Electronic confirmation and documentation will be sent to the e-mail address listed on the booking form page.
- Vacation packages are provided by Solar Tours Inc. a leading tour operator to Latin America since 1984.
- Our agents cannot be expected to know all documentation requirements for your trip. You are responsible for checking with the appropriate consulate and respective authorities. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports or visas or affidavits for minors traveling alone or with only one parent.
REVISIONS
- If you change your vacation package, you will have to pay the revision fee specified below. You will also have to pay for any increase in price resulting from a change to your package.
- Some airline tickets cannot be changed.
- All revisions are subject to availability.
- Revisions to vacation package reservations are allowed up to 7 days prior to departure
REVISION FEE SCHEDULE
- Any revision to a vacation package will be subject to a fee of $50 per reservation.
- All airline ticket revisions are subject to a change fee of at least $150 per person in addition to the LatinDestinations revision fees shown above.
CANCELLATIONS
- A "cancellation" is defined as any change made to the name of a traveler when booked (e.g. a change from "J. Smith" to "John Smith"), the substitution of one traveler in place of another, a reduction to the number in the party, and/or the termination of the entire trip. All other changes to a reservation constitute a revision.
- If you cancel your vacation package, you will have to pay a cancellation penalty. The amount of the cancellation penalty depends on how many days in advance of your scheduled departure date you cancel your package, the hotel and airfare you purchased, and the travel dates. We must receive cancellation notices in writing. Verbal cancellations are not accepted. Hotels and airlines have different cancellation penalties according to type of airfare ticketed, dates of stay at hotel and others. For example, hotels have stricter cancellation penalties during high season dates such as peak winter, Thanksgiving, Christmas, New Years, etc., special events, etc. In general air ticket cancellation fees are at least $150 per person and most times not refundable. Following are the cancellation fees we will charge IN ADDITION to any airline or hotel cancellation charges:
- 30 days or more prior to departure: $25 per passenger
- Within 30 days prior to departure: $50 per passenger
REFUNDS
- Applications for refunds, if permitted, must be made in writing within 30 days of your scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded.
- LatinDestinations will not refund unused or partially used features including such items as hotel, car rental, sightseeing tours, transfers and attraction entrance fees.
- Airlines and hotels occasionally create overbooked conditions. These entities will compensate passengers affected by overbookings. Our agency cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the hotel or airline directly at the time the situation arises. - We cannot refund monies for a client’s dissatisfaction with a property. We validate properties to satisfy the budget for the property’s category. But it’s impossible to be aware of all property conditions all the time. Some rooms may be better than others, a tropical storm may have left a room with a musty smell during your dates, you should expect in the tropics to see the occasional insect in your room. Common sense dictates: do not expect getting deluxe amenities for a budget property.
- We will not refund monies for dissatisfaction with the conditions of a property, its rooms, facilities or services. Please take note that the lower the price the lower the quality.
- We will not refund any money due to passengers arriving late for check-in. Passengers should plan to check in 3 hours prior to scheduled departure time.
- Passengers are responsible for verifying their air itineraries with the airline 24 hours before departure. We will not refund moneys for missed flights due to airline schedule changes.
AIRLINE CHANGES, CANCELLATIONS & REFUNDS:
- Tickets are NOT refundable. Changes will be permitted as long as the reservation has been canceled 48hours prior to departure.
- Ticket exchanges must be made prior to the original departure date.
- Most airlines tickets can be exchange up to one year from the ticketed date.
- All ticket status must be open in order to process an exchange.
- Airline change fees apply according to the airline fare rules plus any fare difference that may increase. Change fees vary between airlines. - All exchanges must be submitted to Latin Destinations. Exchange can not be made online. You must contact one of our agents in order to assist you.
- Latin Destinations do not control the fees set by the airline and have no authority to waive them.
- Some tickets do not allow any changes, even with a fee.
- If the ticket permits changes here are some general restrictions:

• You cannot change the name on an airline ticket or give the ticket to someone else to use.
• You cannot exchange a ticket from one airline to another.
• Airlines will not allow the ticket to be reused if the original reservation was not cancelled before the departure date.
• Unused tickets can be exchange up to one year from the ticketed date, provided that the original reservation was cancelled before the departure date.
• If you have a paper ticket, you must send the ticket to our office. We cannot process the exchange until we receive the original ticket. Ask for instructions on exchanging a paper ticket.
• If you are in the middle of your trip you can contact the airline directly to change your ticket. The airline will provide you with instructions on exchanging your original ticket when you confirm your new itinerary.

(Terms and conditions are subject to change without notice)