Hi, I`m pleased to be asked to provide you with feedback from my trip. The trip was well thought out. I had a wonderful experience. My flights to Santiago went without incident. All were on time. LAN Chile is an excellent airline. Great service and good food which would not have disgraced a restaurant let alone an airline. The hotel in Santiago, the Meridiano Sur, was excellent. It is well placed in Providencia for the Metro and downtown Santiago. The staff was very courteous and friendly. The day clerk, a young guy and the night clerk, an older lady, spoke excellent English; the day clerk gave me a list of good restaurants in the area, placed on a Google Map. The room was a little small, but perfectly adequate for a single person and was clean and in good repair. The bathroom, too, was in very good shape. Your local guide did a good job considering she had to wait a long time for me at the Santiago airport. I was trying to find my baggage, and then spent some time talking to the LAN Chile people about it. But Julie had waited. She picked me up on time for the return journey to the airport, and was very helpful with all kinds of advice. Her English was excellent, too. Breakfasts had variety and the breakfast room welcoming. Sky Services were on time getting to Puerto Montt. Here, I think I made a mistake. I know the itinerary said this stop was Puerto Varas, but I chose the only hotel on the list which is in Puerto Montt. This town is dull, grimy and run down and has no buildings of interest, save the Cathedral. I should have picked a hotel in Puerto Varas, which I visited next day, a much nicer place. So is Frutiliar, further up Lagos LLanquihue. The only redeeming feature about the location of Puerto Montt, is that it is handy for excursions to the Island of Chiloe, which has a good deal of historical significance. The Gran Hotel Don Luis in Puerto Montt was very good, however. The staff was courteous, friendly and helpful. The desk clerks spoke English quite well. The room was more than adequate and breakfasts were varied and on time. The local guide, speaking adequate English, was on time both from the airport, and to the coach for the Lakes Crossing. The Lakes Crossing was one of the most beautiful trips I`ve experienced in spite of the rainy weather. The Hotel Peulla, is superb in every way. The old part is being renovated, so everyone stayed in the new (3 years old) Hotel Peulla Natura. The staff in Peulla has lot of side trips worth experiencing; all free, and are courteous, helpful and knowledgeable. Again, their English is good. Almost all the other passengers on the Lakes Crossing were Brazilians. I was the only English speaking passenger on board. But the guides, both on the Chilean and Argentinean side always translated their remarks into English. The quality of the vehicles used throughout the trip was very good, mechanically (especially on the rough road sections crossing into Argentina) and were quite comfortable, as were the catamarans. Your local provider in Argentina is not quite up to par with the one in Chile. There was no guide, only a driver, and none of the 3 drivers had adequate English. The one taking me to the Buenos Aires airport almost took the wrong passenger at the hotel. But he did realize that he had only one person to take, when 3 others tried to get into his taxi instead. The Nahuel Huapi Hotel in Bariloche was very comfortable and the staffs as everywhere were helpful and friendly. Breakfast had plenty of variety. The location in the Retiro area, of the hotel Dazzler Suites Arroyo in Buenos Aires, is a good one. But the hotel itself was not up to par. I had just unpacked a few of my belongs when I saw a hole drilled 3 cm in diameter in the ceiling directly over the toilet. The ceiling around it was dry but stained and I assumed it had been leaking at some time. A few minutes later, water trickled out of it on to the toilet and ruined my toilet bag lying on the tank top. The investigating desk clerk said he would put some tape over the hole. But I insisted on having another room, and was given one without argument. In both rooms the safes did not work and the general air was one of neglect. The carpet was dirty; the windows rattled in the wind at night and had to be quieted with wads of paper stuck in the runners. The public areas of the hotel on the ground floor and breakfast room were quite good, however. In other ways the staff was very professional and helpful. I understand renovations are being planned. The only time my voucher was questioned was at the American Airlines check-in. I have travelled any number of times with vouchers and have never had them challenged. Otherwise, I had a great trip. I would certainly recommend your website to anyone who asks. The format and procedures you have for booking such flexible itineraries is a winner, I feel. Many thanks.

YOU ALL DID AN EXCELLENT JOB! ALL OUR DRIVERS AND GUIDES WERE ON TIME AND VERY EFFICIENT. I LOVED MOST OF THE HOTELS....THE ONES ON THE LAKE CROSSINGS WERE MINIMAL. THE ONLY THING NOT GOOD WAS THE WEATHER....IT RAINED FOR ALMOST THE ENTIRE TIME. VERY COLD SPRING. WE DID HAVE A GREAT TIME AND WOULD RECOMMEND YOUR AGENCY TO OTHERS.

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